Citibank Visa Authorities Journey Card, That is it, The primary official product assessment on TravelGuideLTD.Com, and as such, can be on one thing all of us carry (or not and solely mud off earlier than a PCS/TDY). In fact I’m referring to the notorious Citibank Authorities Journey Card (GTC) and what grief it has triggered for therefore many people. I’d like to handle some factors that I imagine are key to a frustration free PCS utilizing this card.
My private expertise with the Authorities Journey Card has taught me nearly every part I want find out about it. The primary time I used the cardboard was throughout my PCS from Germany to Virginia. The day earlier than my journey started, my Battalion S-2 positioned the cardboard in “PCS standing”, which mainly means the cost due date will get deferred to 120 days after closing of the billing cycle, as an alternative of the same old 61. This card is technically not a bank card in any respect, however slightly a cost card. Which means you’re not allowed to hold a steadiness, consider conventional American Categorical playing cards. Because it turned out later throughout an unrelated name to Citibank, the cardboard was truly by no means positioned into PCS standing, however the customer support rep kindly did it for me. All the time confirm every part.
I began my journey vivid and early (or slightly darkish and foggy) the next morning. The headache started not a lot later, when our Air Mobility Command (AMC) flight from Germany to the U.S. was delayed. The crew confirmed up roughly three hours late, trying like they loved one too many Hefeweizen the evening prior. For sure, I missed my connecting flight to Newport Information, VA once we bought to our vacation spot. I instantly known as Sato Journey and reported the incident and was promptly re-booked for the following morning, as there have been no extra flights to PHF that night.
I additionally wanted a Resort room for the evening and booked that by way of Sato as nicely. The remainder of my journey glided by easily and I landed in Newport Information the next morning. Once I in-processed my new responsibility station, I made a decision to print out my assertion from Citi, as a result of after including up all of the receipts of my journey, I nonetheless ended up being a number of hundred in need of what the precise journey price, and the way a lot I owed Citi. It took about an hour of evaluating paper receipts and highlighting each cost on the assertion in numerous colours to attempt to match them till I might lastly piece collectively what truly occurred:
- Citi costs overseas transaction charges on the GTC. These clearly don’t present on receipts and must be claimed individually.
- AMC costs a $49 transaction charge. Since my preliminary flight leaving Germany needed to be modified a number of instances, these added up shortly and, once more, no receipt for any of it.
Now it will get tough: Sato books flights within the native foreign money of the nation you’re reserving from. So in my case, the American Airways flight that took me from the AMC hub to Newport Information was charged in EUR. In fact Citi charged a overseas transaction charge, however extra importantly, I obtained my refund for my missed flight (as a result of AMC delay) again in EUR and was then rebooked in USD, as a result of I now talked to a Sato agent within the U.S. When Citi transformed the incoming EUR quantity into USD, I obtained significantly lower than what was initially charged for the flight. That’s as a result of the reconversion fee is at all times completely different than the conversion fee when exchanging foreign money. As well as, the 2 transactions occurred on completely different dates, so the trade fee was completely different completely. The distinction was sufficient for me to wish to declare it, however, making an attempt to clarify that to the, very affected person, Finance clerk, proved fairly tough. She informed me that in her 15 years there, she had by no means seen something like that. That made absolute sense, because the introduction of mass GTC functions was only some months outdated on the time, and the Military was truly the Guinea Pig for the mission, in line with www.defense.gov.
Ultimately, every part was submitted and, a after dozen or so cellphone calls to the Air Power AMC to get a memorandum verifying their delayed flight and some hiccups at dfas, I lastly obtained my journey pay in fragments over the following 9 months.
An important lesson to remove from this expertise is to at all times test your precise Citibank assertion, simply as you’d along with your private account. Most individuals I talked to additionally ended up brief on one in all their journeys and paid the distinction out of pocket. They didn’t really feel like coping with Finance over the problem. Completely comprehensible, I simply determined that in my case, it was definitely worth the hassle.
The Authorities Journey Card shouldn’t be all dangerous. Though a wholly ineffective “journey” card for my part, because it costs overseas transaction charges and gives zero journey advantages to us, it does serve its objective. In accordance with an article on www.defense.gov, the GTC is actually a form of money again card for the federal government. Each time we use it, the Service (in our case, the Military) receives a rebate. With roughly 1M potential cardholders within the Military alone, that basically provides up and the transfer is definitely a very good move. That, nonetheless, doesn’t change the very fact the cardboard is a very poor journey card general and the federal government might save much more by simply negotiating a greater cope with Citi, and perhaps even work in a perk or two for the cardboard holders as nicely.
What are your experiences with the Citibank Authorities Journey Card and what advantages (i.e. Wifi hotspot entry with Boingo or ThankYou Rewards membership) would you wish to see?
Citibank Government Travel Card Contact Number
With on-site assistance provided Citibank Card we can pay our bills and withdraw cash anywhere and anytime :
- Phone Number Of Citibank Government Travel Card 1-800-790-7206 . 24 . 1-800-586-8458
- Calling From Outside The U.S. 1-804-673-1164
- For Centrally Billed Accounts, Call 1-800-790-7206
- Outside The U.S. Call Citi Collect At 1-904-954-7850
- The Email Addres Citibank Government Travel Card firstname.lastname@example.org
- The Website Citibank Government Travel Card www.citibank.com
Citibank Government Travel Card Activation
On your safety, keep away from utilizing a public or shared pc when conducting company card transactions. In case you are experiencing technical difficulties activating your card, please name the quantity on the activation sticker or on the again of your card and a Citi consultant will help you.
================> Citibank Government Travel Card Activation